Frequently Asked Questions

Are your vessels in stock? Backordered? Drop-shipped?

All vessels listed are in stock in the quantities listed. By design, we do not take backorders so that there will no uncertainty as to when orders will be fulfilled. If it is listed, it is in stock, and we will fill all orders within 1 business day (2 if things start getting really busy). Everything is shipped from (or can be picked up at) Aurora, Colorado, USA.

What payment methods do you accept?

Besides credit cards and Paypal, I encourage the use of Paypal’s Pay in 4 (no fee no interest 4 installments) as it doesn’t cost me any more than just accepting Paypal. I also accept Sezzle, but their fees are more than twice what the other guys charge. Please contact me if you are looking for other payment arrangements.

Are these vessels really exclusive?

The Shadowfire and Marilyn collections are exclusives. I designed the Shadowfire collection myself and my manufacturing partner has committed to not reproducing my patterns for other customers. Likewise, the colors of the Marilyn collection are exclusives and I personally specified the Pantone colors and finishing methods.

Will you sell gift boxes/wax melters/reed diffusers/something else?

We am looking into gift boxes for the Shadowfire and Marilyn collections. We am also evaluating some wax melters and reed diffusers. To stay on top of everything offered, subscribe to our newsletter below!

What if I qualify for tax exemption?

Please contact me and e-mail me your tax exemption information–I will create an exempt account for you!

Do you offer wholesale discounts?

If you are looking to order more than 500 vessels at a time, please contact me to discuss wholesale arrangements including schedules, supply logistics, delivery arrangements, and yes, discounts.